Privacy Policy for Audio House
This Privacy Policy describes how the Audio House mobile application (“App”) collects, uses, and protects your information. Please read it carefully.
1. Who we are
The App is operated by Audio House (“we”, “us”, “our”). For privacy-related questions or requests, contact us at: [email protected].
2. Information we collect
2.1 Information you provide
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Account and profile: When you register or sign in (including through third-party sign-in options), we may collect your name, email address, phone number, date of birth (if you choose to provide it), and account credentials where applicable.
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Orders and delivery: When you place an order we may collect your name, phone number, delivery address, location information used for delivery (such as for setting your address and calculating delivery fees), order details, payment method, and any instructions you provide.
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Profile updates: Any information you choose to update in your profile within the App.
2.2 Information collected automatically
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Device information: If you enable push notifications, we collect information necessary to deliver those notifications to your device. We do not use this to track you across other apps or services.
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Location: The App may ask for access to your device’s location. We use location only for features such as setting your delivery address and calculating delivery fees, and not for general tracking or advertising.
2.3 What we do not do
We do not use your data for in-app advertising or behavioral analytics. We do not sell your personal information.
3. How we use your information
We use the information we collect to:
- Create and manage your account and authenticate you.
- Provide the App’s features, including browsing and ordering, loyalty rewards, and related services.
- Process orders, calculate delivery fees, and communicate order status.
- Send you push notifications about your orders and loyalty program, if you have allowed them.
- Respond to your requests, provide support, and improve our services.
- Comply with applicable law and enforce our terms.
4. Legal basis (where applicable)
If your jurisdiction requires a legal basis for processing, we rely on:
- Performance of a contract: To provide the App and process your orders.
- Your consent: Where we ask for it (e.g. push notifications, location, or optional profile information). You may withdraw consent in your device or app settings; some features may then be limited.
- Legitimate interests: Where permitted by law, for improving our services, security, and fraud prevention.
5. Sharing of information
We share information only as needed to operate the App and provide its features, including with:
- Service providers that help us run the App (e.g. hosting, authentication, and push notifications). These providers are required to protect your information and use it only for the purposes we specify.
- Authorities when required by law or to protect rights and safety.
We do not sell or rent your personal information to third parties for their marketing.
6. Data retention
We keep your information for as long as your account is active and as needed to provide the App, resolve disputes, and meet legal obligations. You may request deletion of your account or data by contacting us.
7. Security
We use appropriate technical and organisational measures to protect your information. No system is completely secure; we cannot guarantee absolute security.
8. Your rights
Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your data, to object to or restrict certain processing, to withdraw consent, and to complain to a supervisory authority. To exercise these rights, contact us at [email protected]. We will respond within the time required by applicable law.
9. Children
The App is not directed at children below the age required in your country. We do not knowingly collect personal data from such children. If you believe we have collected a child’s data, please contact us so we can delete it.
10. International transfers
Your data may be processed in countries other than your own. Where the law requires it, we put in place appropriate safeguards for such transfers.
11. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version in the App or on our website and update the “Last updated” date. Your continued use of the App after changes will constitute acceptance of the updated policy, except where your consent is required by law.
12. Contact
For any questions about this Privacy Policy or our privacy practices:
Audio House Kitchen
Email: [email protected]